FIELD CALL REFERRAL

The more information supplied the more effective our agent can be.

Please complete as much information as possible before submitting your request. Where relevant, include important background information or a summary of your position in the detailed specific instructions to assist the agent to deliver your  desired outcome of the field call.

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Agent cost guide for attempts in accordance with Debt Collection Guidelines;

During business hours for attempts:

• Metro regions (All capital cities and larger towns such as Newcastle, Wollongong, Gold Coast) costs will range from $70-$130 for three attempts depending on the location.

• Larger Regional Towns (eg Southern Highlands, Coffs Harbours, Sunshine Coast, Bendigo, Rockingham) costs will range from $120  to $250 for two or three attempts.

• Smaller Rural and Remote Areas, will incur a base fee of $100 to $220 for one to two attempts (further distance, only 1 attempt) plus approximately $1 per km travelled from the nearest major regional centre. If you would like a quote before the field call is issued, please supply this in your specific instructions, otherwise we shall proceed to issuing your request (we note this will incur our fee for the process).

Outside of hours and on weekends:

• Metro regions, allow an extra $50 - $120 to the above

• Larger Regional Town Areas and Smaller Rural and Remote Areas, allow an extra $90 - $150 to the above.

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To avoid large costs for smaller and rural and remote areas, kindly ensure you are aware of the location you are instructing, and if in doubt, seek a quote first.